COVID-19, supply shortages, & a surge in demand are causing longer-than-normal ship times. Rest assured that your order is our top priority. READ MORE…
PLEASE NOTE: Commercial carriers such as UPS, FedEx, and other carriers have suspended Delivery Service Guarantees until further notice. As a result, we are currently unable to refund shipping costs in the event your order delivery is delayed.

Terms & Conditions

Order Placement

Orders may be placed online or by phone to our office at (541) 474-2879. Our regular business hours are 8AM to 5PM Pacific Time, Monday through Friday, excluding major holidays.

Shipping

INTERNATIONAL ORDERS (ORDERS WITH A SHIPPING DESTINATION OUTSIDE OF THE U.S.A.)

In addition to shipping charges associated with your order, orders shipping to destinations outside of the USA may be subject to additional duties, fees, and/or taxes. Such fees are determined and assessed by the country of delivery. ALL ADDITIONAL FEES RELATED TO INTERNATIONAL SHIPPING DESTINATIONS ARE THE RESPONSIBILITY OF THE CUSTOMER.

DAMAGE OR LOSS IN TRANSIT

All orders are carefully packaged before they leave our facility. Loss or mishandling of shipments by the carrier is the responsibility of the carrier.  In the event of loss or damage, you MUST:

1 – Retain all of the ORIGINAL PACKAGING from your shipment
2 – Immediately submit your claim directly to Wheeler's Off-Road
3 – Provide in a timely fashion any supporting documentation or information requested by Wheeler's Off-Road

If the above 3 requirements are met, Wheeler's Off-Road will attempt to submit a claim to the carrier on your behalf.  Please note that Wheeler's Off-Road will make every attempt to provide relief to our customers in the event of loss or damage, but such relief is not guaranteed.

Payment

We accept Visa, MasterCard, Discover, American Express, PayPal and Wire Transfers. All orders must be prepaid before delivery. California residents add sales tax. We do not offer CODs.

Product Application

Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Wheeler’s Off-Road, Inc. are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Wheeler’s Off-Road, Inc h2ly recommends that all products only be installed by trained professionals.

Product Testing

All product testing data is based on internal testing at Wheeler’s Off-Road, Inc. on test equipment designed, built, and maintained by Wheeler’s Off-Road, Inc. Due to manufacturing tolerances, material lot variation, heat-treating tolerances, measurement methodology, and accuracy of test equipment, actual performance data may vary.

Copyright

All photos and written material are copyright Wheeler’s Off-Road, Inc. Please do not use copyrighted material without prior permission. Product pricing and specifications subject to change without notice.