General Shipping and Billing Info:
All orders are processed within 24 business hours. Most orders are shipped within 1-2 business days from the date the order was placed. Please check your email after ordering. If there’s a delay in your shipment or problem with your order, we will do our best to contact you right away.
While we can usually ship to an alternate shipping address if you desire (some restrictions apply), we must still have your exact current billing/mailing address that your financial institution has on record so we can process your order- the processors want your billing address entered during processing to protect your account. So please enter your billing address and then also your shipping address if you want your order shipped to an alternate location. Please be very careful to enter your address information correctly. An incorrect shipping address causes a lot of hassle and delays, and in addition UPS charges a substantial fee per package if the address you provide us is found to be incorrect when delivery is attempted. The shipment will normally need to be signed for by yourself or one of your representatives upon delivery. As always, if we have any troubles or questions we’ll contact you.
If you have any special shipping requirements please let us know in your order notes.
Missing or Damaged Parts in Your Shipment?*
We do our best to package your products safely and have multiple checks in our system to ensure your order accuracy. If you receive your order and there is parts missing, damaged or incorrect you need to contact us within 5 days (preferably sooner). Contact us by phone (541) 474-2879 or email us at firstname.lastname@example.org. Please save your box(s) and packaging as we may need pictures from you to solve the issue efficiently.*Please note: Leaf springs are received from the manufacturer without packaging and are shipped to you without packaging. The paint finish will be scratched by the freight carriers during the shipping process. The leaf springs can be spray painted to cover any bare metal exposed during the shipping/handling process. It's best to wait till they are installed before you touch them up, they will be scratched further during the installation process.
Address Corrections or Changes:
Please contact us if you need to change your delivery address when your shipment is already in transit. You will incur a substantial fee from the carrier for this service. We can redirect the shipment in transit to be held at your local hub for you to pickup there with little or no added cost if that helps your situation.
Returns & Exchanges:
Of course, we're human and if the problem is our fault we're going to do everything in our power to get you back on the right track as quick as we can. We want you happy and wheeling.
ALL CLOSEOUT SALES are FINAL and are ineligible to be returned for exchange or refund.
Phone & Email Orders:
We gladly accept phone orders for any of the products available on our site.
To place a phone order, please give us a call at 541-474-2879 between the hours of 8AM and 5PM PST Monday through Thursday, 8AM to 3PM PST on Friday.
You can also contact us by email at email@example.com to place an order via email.
We normally send International customers a PayPal invoice for payment of their order. We also accept money orders, certified checks, Western Union and bank wire transfer.
We will be charging a handling charge for International and APO orders. That’s because we have to fill out a lot of extra paperwork and, in the case of using the US Postal Service, we often have to send someone downtown to the service counter at the local post office to process your shipment.
A note about International customs, duties, taxes, fees, etc: We do not handle the payment of any of your International import duties, fees, taxes, etc. We have no way to determine if these fees will be charged or how much will be charged. Be prepared, there will be extra importation costs when your package arrives according to your country's polices.
We’ll do our best to use the most economic yet reliable International shipping method we have available, but once the package departs our warehouse we have no control of the extra importation costs you incur from your destination country. International Free Trade Agreements apparently don’t pertain to us common folk!