Shipping & Returns

All orders are processed within 24 business hours. Most orders are shipped within 1-2 business days from the date the order was placed. Please check your email after ordering. If there’s a delay in your shipment or problem with your order, we will do our best to contact you right away.

While we can usually ship to an alternate shipping address if you desire (some restrictions apply), we must still have your exact current billing/mailing address that your financial institution has on record so we can process your order- the processors want your billing address entered during processing to protect your account. So please enter your billing address and then also your shipping address if you want your order shipped to an alternate location. Please be very careful to enter your address information correctly. An incorrect shipping address causes a lot of hassle and delays, and in addition UPS charges a substantial fee per package if the address you provide us is found to be incorrect when delivery is attempted. The shipment will normally need to be signed for by yourself or one of your representatives upon delivery. As always, if we have any troubles or questions we’ll contact you.

If you have any special shipping requirements please let us know in your order notes.

Returns & Exchanges:

  • We will accept returns within 30 days of purchase and provide a refund.
  • All returns are subject to a restock fee.
  • The product must still be in the original clean packaging and uninstalled. Make sure the parts are well packed and protected in the box so the product doesn't get damaged in transit.
  • We do not refund shipping and handling charges. If your order included free shipping, we will deduct the amount that we paid for that shipping from your refund.
  • There will be an additional rebox fee charged if the packaging needs to be replaced so please double box your returns.
  • There is no return of special order parts.
  • All returns must be prearranged and have an RGA # or they will be rejected.
  • We can assist you with warranty issues, however all warranty issues are ultimately the responsibility of the manufacturer.
  • We are not responsible for any damage, costs or injuries that arise from use of these products.
  • It is the ultimate responsibility of the installer to ensure proper application and fit.

Of course, we're human and if the problem is our fault we're going to do everything in our power to get you back on the right track as quick as we can. We want you happy and wheeling.

ALL CLOSEOUT SALES are FINAL and are ineligible to be returned for exchange or refund.

Phone & Email Orders:

We gladly accept phone orders for any of the products available on our site.

To place a phone order, please give us a call at 541-474-2879 between the hours of 8AM and 5PM PST Monday through Thursday, 8AM to 3PM PST on Friday.

You can also contact us by email at customerservice@wheelersoffroad.com to place an order via email.

International Orders:

We normally send International customers a PayPal invoice for payment of their order. We also accept money orders, certified checks, Western Union and bank wire transfer.

We will be charging a handling charge for International and APO orders. That’s because we have to fill out a lot of extra paperwork and, in the case of using the US Postal Service, we often have to send someone downtown to the service counter at the local post office to process your shipment.

A note about International customs, duties, taxes, fees, etc: We do not handle the payment of any of your International import duties, fees, taxes, etc. We have no way to determine if these fees will be charged or how much will be charged. Be prepared, there will be extra importation costs when your package arrives according to your country's polices.

We’ll do our best to use the most economic yet reliable International shipping method we have available, but once the package departs our warehouse we have no control of the extra importation costs you incur from your destination country. International Free Trade Agreements apparently don’t pertain to us common folk!